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Reputation Management
Impersonation, false claims and damaging search results handled through evidence, platform process and honest counsel. Guidance and support, not guarantees nobody can make.
Reputation work attracts more dishonesty than any other part of this industry. Plenty of operators promise to delete articles, restore accounts or scrub search results. Most cannot, and the ones who can are usually doing something you do not want your name attached to.
What actually works is slower and less dramatic: documenting the problem properly, using the platform and legal processes that already exist, and publishing enough accurate material that the inaccurate version stops being the first thing anyone finds.
We will tell you at the outset which parts of your situation are fixable, which are manageable and which you will have to live with. That conversation costs nothing and it is the most useful one we will have.
Documentation and reporting through platform channels
Evidence gathering and correction requests
Displacement through accurate, indexable coverage
Guidance through platform policy and the appeals process
Alerts before a problem becomes the first result
If two or more of these sound familiar, this is the service you need first.
Fake profiles collecting messages, money or trust that belong to you.
An inaccurate or outdated result outranks everything true about you.
Something false is being repeated and nobody has published a correction.
The first you knew about it was a client asking a question.
You will be told what is fixable before you spend anything. Some situations are not, and you deserve to know that.
Platform reporting, evidence documentation and correction requests, run properly rather than sold as magic.
Monitoring, so you hear about a problem from us rather than from a customer.
Four stages. The first one costs nothing and may end with us telling you not to hire us.
What exists, where, how visible it is, and honestly which parts of it can be changed.
Evidence gathered properly, because platform and legal processes fail on weak documentation more than on merit.
Reporting, correction requests, and publishing accurate material that displaces the inaccurate version.
Alerts on new mentions, so the next one is caught early rather than late.
Every engagement includes all of the following. Scope scales with the situation, the list does not change.
An honest written read on what is fixable, what is manageable and what is not.
Documentation prepared to the standard platforms and lawyers actually require.
Submitted through the correct channels, tracked and escalated.
Filed with the documentation that makes them succeed.
Approaches to publishers carrying inaccurate claims.
Accurate material published where it will actually rank.
Alerts on new results and new mentions.
Drafted before you need it, rather than during.
Who does what, and when a lawyer should be involved instead of us.
Reachable, because these situations do not keep office hours.
No deletions promised, no guaranteed removals. If someone is offering that, ask them how.
Reports fail on weak evidence far more often than on merit. Most of the work is preparation.
Some situations need a lawyer, not a PR agency. We will say so rather than bill you.
Placeholder testimonial. Replace with one real, attributed client quote with written permission on file. One honest quote outperforms three invented ones, and a specific outcome outperforms a compliment.
Role, Organisation
Almost never, and be suspicious of anyone who says otherwise.
Publishers remove content when it is factually wrong and they are shown proof. They do not remove accurate reporting because it is unflattering. What can be done is correction, right of reply, and publishing enough accurate material that the article stops being the first thing found.
We can guide you through the platform’s process and help prepare the appeal.
We cannot restore accounts, and neither can any agency. Nobody has a back channel to Meta or Google. Anyone claiming to does not have one either.
Within twenty four hours of first contact.
Whether the situation resolves that fast depends entirely on what it is. Impersonation reports move in days. Search displacement takes months.
Nothing.
It frequently ends with us telling you the situation does not need us, or needs a lawyer instead. We would rather have that conversation than sell you a retainer that cannot help.
No. We are a PR agency.
We handle documentation, platform process and publishing. When something requires legal action we will tell you and step back rather than pretend otherwise.
Months, not weeks.
Pushing an inaccurate result off page one means publishing enough accurate, authoritative material that search engines prefer it. That is slow, and anyone promising it in a fortnight is not being straight with you.
Yes.
Reputation work is covered by a mutual confidentiality agreement before the assessment begins, not after you decide to proceed.
Most clients need two or three of these rather than one. The audit tells you which.
Tell us what has happened and where. You will get an honest assessment of what can and cannot be done, at no cost, within two working days.
